I called up the Customer Service on Sunday with hope that the customer service personnel who entertained me could provide me with reasonable ‘promotion’ to prevent me from terminating my line in the coming August. Frankly, I don’t really like the provider. I dont understand why sometimes the SMS gets delay when I had already sent out (my gf had once received a sms from me only 10hours later!) and the 2 different blackberry mobile plans stated in their website. Its either you subscribe to 1GB or unlimited and looking at the trend now, people uses blackberry for many bandwidth consuming purposes such as IM and twittering. Theres nothing in between for me to choose from and the customer service officer (ok I didnt care about his name, all I cared was telling them how I felt as a 9year old loyal customer), I think best thing he has ever done in his entire life is to ruin the chance of me staying put as their loyal customer. In a fit of anger, I even told him to ask him to get his SALES department people to contact me (which I think he would have ignored because I shouted at him but HEY, this is customer service, customer shouts and screams all the time).
After telling him how the other providers like StarHub and Singtel had offered me whenever I could renew, he told me he would give me $50 discount for the next bill. For a 9year old customer, at such an economy and critical situation where subscribers are all hopping around, they didn’t hold to put the regular customer infront of anybody else. Time has changed. Last year when I tried to terminate my line, the customer service officer (which I believed was from the sales department) dried up her saliva just to make me retain my another line and now this mofo officer ruin it.
Despite reflecting on their POOR customer service via their online feedback form AND via SMS (because they would ask you to grade the service everytime after you call the customer service line), M1 DID NOT get back to me and ask for suggestion. Are they lacking of customer service officers or are they ignoring a 9year old regular?
Think about it.
Related posts:
