So, a few months ago came a web design customer who was desperately looking for web masters to help design his website and he wanted the website very urgently, say like 1 week due. Any project managers will tell you in the face that the 1 week might be too rush for any testing to start and ofcourse I did told him that and he was fine with it.
Then he took out his design for his website and preferred his way of design; A splash page on the front, with his logo/banner half of the users screen etc. As a good designer, we all know that we should design website on the user’s point of view but since he wanted his way (which will cause negative effect to customers), I decided to do his way. And since the design was really in a madrush and he wanted a blog engine, I’ve got no alternatives but to use the famous existing engine, WordPress.
Ever since the website got running, he didn’t use the blog engine; he find it too complicated to be using etc, he didn’t like the design, he don’t really know how ‘blogging’ works? Whatever. My job as a web designer stands firm since he asked for the things he dont really wanted.
First of all, he didn’t seek consultation.
Secondly, he came up with an unjustified design.
Thirdly, he had a very last minute deadline.
Fourthly, I think he doesn’t understand the blogging concept.
He wanted the blogging concept so that he could post the latest collections of clothes on his website and it didn’t occur to him, in the first place, who’s going to maintain the blog for him. Your truly couldn’t handle this maintainance of blog because look at my blog! I don’t even blog at a frequent basis!
Then he changed his company’s web design (without informing me, yes) He has the right to do so ofcourse, but its business etiquette. If you don’t like the person’s service and wants to change, don’t go through another web designer and tell me to switch the domain over, its very very rude IMO. Give me a call, say you have different requirement now and you’ve engaged another web designer,then need my help. I’ll be most willing to help because my job’s over and regardless of this I will claim your webhosting fee because thats what we have agreed, verbally.
The sick thing about this is we don’t have a black/white agreement. I might not be able to receive the payment; Unrecognised Effort.