12/17/09

A good webhosting company

I have been with the former webhosting company for the past 3 years and it have always been a breeze for me.  As a I.T geek, I have been able to resolve most of the issues from the client side on my account and thus I do not really have to depend on their support department until lately, the server crashed during a RAID backup and this is when, once again, I felt the need to backup my files frequently and web host.  The company, paused their monitoring site which claims that the server’s uptime is 99.5%.  When I checked the monitoring site during the downtime, I was surprised to see that the account has been paused.  This meant that during the server downtime, the monitoring is unable to capture and thus it provides end user with fake statistics, 99.5%!  This is really despicable and cunning!  There are ethics to follow in any kind of business and this is definitely morally evil!

The server was down for like 3 days (72 hours) and people were whining in their forum instead submitting technical support tickets because they were slow in replying or they gave fake replies such as ‘the server is up!’, ‘sorry but we do not face any issues on our side’, etc.  BULLSHIT.  I cant even login to my pop/smtp accounts!  As a normal user, I’m totally fine with the downtime; slap myself for getting a cheap webhost BUT my clients, I do not want to see them suffer along with me.  It is therefore time-critical for any website as they may lose potential customers in that moment!

So with all these taken into considerations, there is a need, for me to change my webhost despite been with them for the past 3years.  This downtime is uncalled for and should have been resolved in less than 24hours, if not 48hours, and this will be the only downtime for a year, then we can understand that.

So how to pick a good web host?

  • Check webhosting forum for reviews
  • Read the Terms and Conditions/Privacy/User Policy carefully
  • Google for other user reviews
  • Price, for the right amount of space and application you need
  • Check if they have 24/7 support on their main website and talk to their operator
  • Has CPanel or equivalent for easier managing
  • PHP/Apache/CGI etc.
  • Operating System: Win/Linux
  • Server Specifications
  • Sharing Load (amount of websites in a server)
  • Server location and datacenter

List is not arranged in order.  I hope you have found this article useful to you, in 1 way or another!

06/9/09

Yet another complain about M1

Singaporeans sure love to complain, and ofcourse that includes me. Hop on the wagon with the crowd and demand for more. Besides, I’ve been with m1 for more than 10years and we deserve better than those who only came for 2-4years BUT to providers, they will love the 2-4years customers so much because they have spent their salary on it using the 3G and HSPA services. On the other hand, I’ve only been using the student plan so they chose to neglect me? Although my contributions weren’t as much as compared to those customers, at least I had tried to stay with the provider for so long.

With the strong competition and bad economy, everyone is reducing their spending power and that includes me. M1 isnt looking forward to old customers I guess; they’re looking for new.

So whats with loyalty to providers? NAH. To them, we just come and go. Thats how sad providers treat loyal customers.

Starhub and Singtel, on the other hand, is really keeping loyal customers and attracting new customers. I remember receiving a $150 voucher from Starhub despite not subscribing to their mobile services but their CableTV(well, before Singtel introduced their MIO TV, there was only CableTV in Singapore).

Singtel also sent their loyal customers vouchers once the 20months of contract is over.

M1 has only sent me 2 vouchers so far with $50 and $100 vouchers. For those customers more than 10years of loyalty, they should have improvise something better and extraordinary.

Starhub, Im not really saying you’re good. Your cableTV got no recontract plans and that sucks. I’ve been waiting to recontract for free gifts (they only give free gifts to new customers!) but to no avail. Time to reflect too.

With here, I will send in my screenshot about my second complain to M1 about their poor customer service attitude and hopefully I will get a positive answer.