phusion – life in shadow.

Singaporeans sure love to complain, and ofcourse that includes me. Hop on the wagon with the crowd and demand for more. Besides, I’ve been with m1 for more than 10years and we deserve better than those who only came for 2-4years BUT to providers, they will love the 2-4years customers so much because they have spent their salary on it using the 3G and HSPA services. On the other hand, I’ve only been using the student plan so they chose to neglect me? Although my contributions weren’t as much as compared to those customers, at least I had tried to stay with the provider for so long.

With the strong competition and bad economy, everyone is reducing their spending power and that includes me. M1 isnt looking forward to old customers I guess; they’re looking for new.

So whats with loyalty to providers? NAH. To them, we just come and go. Thats how sad providers treat loyal customers.

Starhub and Singtel, on the other hand, is really keeping loyal customers and attracting new customers. I remember receiving a $150 voucher from Starhub despite not subscribing to their mobile services but their CableTV(well, before Singtel introduced their MIO TV, there was only CableTV in Singapore).

Singtel also sent their loyal customers vouchers once the 20months of contract is over.

M1 has only sent me 2 vouchers so far with $50 and $100 vouchers. For those customers more than 10years of loyalty, they should have improvise something better and extraordinary.

Starhub, Im not really saying you’re good. Your cableTV got no recontract plans and that sucks. I’ve been waiting to recontract for free gifts (they only give free gifts to new customers!) but to no avail. Time to reflect too.

With here, I will send in my screenshot about my second complain to M1 about their poor customer service attitude and hopefully I will get a positive answer.

I called up the Customer Service on Sunday with hope that the customer service personnel who entertained me could provide me with reasonable ‘promotion’ to prevent me from terminating my line in the coming August. Frankly, I don’t really like the provider. I dont understand why sometimes the SMS gets delay when I had already sent out (my gf had once received a sms from me only 10hours later!) and the 2 different blackberry mobile plans stated in their website. Its either you subscribe to 1GB or unlimited and looking at the trend now, people uses blackberry for many bandwidth consuming purposes such as IM and twittering. Theres nothing in between for me to choose from and the customer service officer (ok I didnt care about his name, all I cared was telling them how I felt as a 9year old loyal customer), I think best thing he has ever done in his entire life is to ruin the chance of me staying put as their loyal customer. In a fit of anger, I even told him to ask him to get his SALES department people to contact me (which I think he would have ignored because I shouted at him but HEY, this is customer service, customer shouts and screams all the time).

After telling him how the other providers like StarHub and Singtel had offered me whenever I could renew, he told me he would give me $50 discount for the next bill. For a 9year old customer, at such an economy and critical situation where subscribers are all hopping around, they didn’t hold to put the regular customer infront of anybody else. Time has changed. Last year when I tried to terminate my line, the customer service officer (which I believed was from the sales department) dried up her saliva just to make me retain my another line and now this mofo officer ruin it.

Despite reflecting on their POOR customer service via their online feedback form AND via SMS (because they would ask you to grade the service everytime after you call the customer service line), M1 DID NOT get back to me and ask for suggestion. Are they lacking of customer service officers or are they ignoring a 9year old regular?

Think about it.